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Optiemus Electronics Limited (“OEL”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, oel.in.
This Privacy Policy explains what information we collect, how we use it, how we protect it, how long we retain it, and how you can contact us regarding your personal information.
SUMMARY OF KEY POINTS
This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and, from the date its provisions come into force, the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, “Applicable Data Protection Law/Applicable Law”).
OEL collects limited personal information when you voluntarily submit an enquiry through our website. This may include your name, phone number, email address, company name, subject and message.
Website contact enquiries are received at care@oel.in and may be accessed by OEL’s authorised personnel for the purpose of responding to and resolving enquiries.
Contact-enquiry information is retained for six months for enquiry management and resolution and is then deleted, subject to any retention required by applicable law.
OEL also uses standard analytics technologies, including Google Analytics and GoDaddy analytics, to understand website usage, visitor activity and website performance.
The website may also use third-party services such as Google Maps and Google Fonts. These services may process information in accordance with their respective policies and technical configurations.
OEL does not currently use third party/ external advertising or conversion-tracking technologies on its website. We are implementing a cookie-consent mechanism to allow visitors to manage applicable non-essential cookies.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you submit an enquiry through our website or otherwise communicate with us through the website.
The information collected through the website contact form may include:
- Name
- Phone number
- Email address
- Company name
- Subject of enquiry
- Message or enquiry details
Please note that some of these fields may be optional. We collect only the information that you choose to provide through the relevant website form.
Information collected automatically
When you visit our website, certain technical and usage information may be collected automatically through cookies and similar technologies. This may include information relating to website visits, visitor activity, usage trends and website performance.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process information collected through our website for purposes that are relevant to operating and improving our website and responding to enquiries.
Depending on the circumstances, we may use the information:
- To respond to and manage website enquiries.
- To communicate with you regarding your enquiry or request.
- To understand and address your requirements.
- To resolve questions or issues raised through the website.
- To maintain records necessary for handling enquiries.
- To evaluate and improve our website, services and user experience.
- To identify website usage trends and understand website performance.
- To maintain website security and functionality.
- To comply with applicable legal obligations where required.
NOTE: OEL may contact you about related products and services; you can opt out at any time by writing to care@oel.in.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
OEL does not currently use information submitted through the website for third-party advertising or behavioural advertising.
Contact-enquiry information is accessible only to authorised personnel who need access to respond to or resolve them, and to service providers acting on our behalf under written obligations of confidentiality and security.
Information may also be disclosed where required to comply with applicable law, legal process, regulatory requirements or a lawful request from a governmental authority.
The website also uses certain third-party services for hosting, analytics, maps and website functionality. These providers may process technical information as necessary to provide their respective services.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes. OEL uses cookies and similar technologies to support website functionality, understand website usage and measure website performance.
Google Analytics
OEL uses Google Analytics to understand how visitors interact with the website and to analyse website usage and performance.
The website currently uses the Google Analytics measurement ID G-QJ5HEYTFTJ.
Cookies associated with Google Analytics currently include:
- _ga - used to distinguish users and support website usage analytics.
- _ga_QJ5HEYTFTJ - used to support Google Analytics measurement for the website.
Website Hosting
The website uses third-party hosting infrastructure to provide and maintain website availability and functionality.
- _tccl_visit - used for visit and website analytics.
- _tccl_visitor - used to support visitor and traffic analytics.
Necessary and Functional Technologies
The website may use necessary or functional cookies to support session management, security and website functionality.
The _scc_session cookie is currently identified as a session-related functional cookie used to maintain session state during website interaction.
The ext_name cookie may be associated with a browser extension or third-party integration and may depend on the visitor’s browser or installed extensions.
Google Maps
The website uses Google Maps to display OEL office or location information. Google Maps may use cookies or other technologies in accordance with Google’s applicable policies and technical configuration.
Cookie Consent
OEL is implementing a cookie-consent mechanism to provide visitors with appropriate choices regarding applicable non-essential cookies.
Visitors can manage or withdraw your consent to cookies through their browser settings. Please note that withdrawing consent does not affect processing already carried out. Further, disabling certain cookies may affect some website functionality or analytics capabilities.
Future Tracking Technologies
OEL does not use third party/external advertising or conversion-tracking technologies on the website.
If OEL introduce additional tracking or advertising technologies, it will update this Privacy Policy and the applicable Cookie Policy and, where required, seek your consent before it operates.
5. HOW LONG DO WE KEEP YOUR INFORMATION AND HOW CAN YOU REVIEW IT?
5.1 We retain the contact information submitted by you through the contact form (name, phone number, email address, company name, subject and message) for six months from the date we receive it.
Website contact-form submissions are received at care@oel.in and may be accessed by OEL’s authorised personnel for the purpose of responding to and resolving enquiries.
After that period, we delete it from our systems, including backups, within six months, unless section 5.4 applies.
OEL retains contact-enquiry information for one year for the purpose of managing, responding to and resolving website enquiries.
After the one year retention period, contact-enquiry information is deleted, subject to any retention that may be required by applicable law or necessary for legitimate legal or security purposes.
5.2 Information collected through analytics technologies may be retained according to the applicable configurations and retention policies of the relevant analytics providers.
5.3 If you would like to request access to, correction of, or deletion of personal information that you have submitted through the OEL website, you may contact us at care@oel.in.
We may request information necessary to verify your identity before processing a request.
Requests will be reviewed and handled in accordance with applicable law and OEL’s applicable data-retention and data-handling practices.
5.4 We may retain it for longer where required by law, including any minimum retention period for records and logs of processing prescribed under Applicable Data Protection Law, or where necessary to establish, exercise or defend legal claims and shall delete as per the applicable law specified period.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
OEL takes reasonable measures to protect personal information collected through the website against unauthorised access, misuse, alteration, disclosure or loss.
Access to contact-enquiry information is limited to authorised personnel who require access for legitimate business or operational purposes.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.
Please note that we use service providers, including Google and our website hosting provider, to process information on our behalf. We require them by contract to apply reasonable security safeguards. Some of them may process information outside India. Where Applicable Data Protection Law restricts or conditions such transfers, we will comply with it.
7. DO WE COLLECT INFORMATION FROM MINORS?
OEL’s website is intended for general business and corporate information purposes and is not intended for children under the age of 18 years.
If you believe that a minor has provided personal information to us through the website, please contact us at care@oel.in so that the matter can be reviewed and appropriate action can be taken.
8. WHAT ARE YOUR PRIVACY RIGHTS?
Under the applicable law, you may, to the extent it applies: (a) request access to a summary of the personal information we hold and how it is processed; (b) request correction, completion, updating or erasure; (c) withdraw consent where processing is based on consent; (d) have your grievance redressed; and (e) nominate another person to exercise your rights.
To be noted here that Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To make a request for your rights, you may write to our Grievance Officer at care@oel.in. We may ask you to verify your identity using the name and email address you used. We will respond within the period prescribed by Applicable Data Protection Law and OEL’s applicable data-handling practices.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Some web browsers provide a Do-Not-Track (“DNT”) setting that can send a signal to websites indicating that a user does not wish to be tracked.
There is currently no universally accepted standard for interpreting DNT signals across websites and services. Accordingly, OEL does not currently represent that its website responds to all browser-based DNT signals.
Visitors can manage applicable cookies through their browser settings and, where available, through the website’s cookie-consent mechanism.
10. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. OEL may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, data-handling practices or applicable requirements.
The updated version will be published with a revised date. We encourage visitors to review this Privacy Policy periodically to remain informed about how information is handled through the website.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions, concerns or requests relating to this Privacy Policy or the handling of personal information collected through the OEL website, you can contact us at:
New Delhi, Delhi 110024
India
Email: care@oel.in